Refund & Guarantee

At Designcoffers, we connect you with senior-level designers, full-stack engineers, and cloud operators. Because we are committed to providing an exceptional experience, we offer a 15-day satisfaction-centric money-back guarantee on your initial subscription signup.

If our workflow, communication, design styles, or coding structures do not align with your product objectives, you can request a complete refund of your payment within 15 calendar days of establishing your account workspace.

To qualify for a full refund under the Satisfaction Guarantee, you must meet the following eligibility conditions:

• New Clients Only: The guarantee is restricted to first-time subscribers. Individuals or corporate entities who previously registered an account, purchased a plan, or had an active subscription at any point are not eligible.
• 15-Day Limit: Your official refund request must be sent before 11:59 PM Eastern Time (ET) on the 15th calendar day following your initial subscription purchase.
• Active Account Standing: Your workspace must be in good standing, with no active violations of our Acceptable Use or Code of Conduct policies.

While the guarantee is "no questions asked" in terms of approval, we require all clients requesting a refund to complete a brief satisfaction questionnaire. This feedback is critical to improving our onboarding procedures and senior assignment allocations.

You must outline what elements of the deliverables, timeline speed, or communications fell short of your standards. Refund processing will proceed immediately once this brief review is received.

To prevent bad-faith behaviors and safeguard the intellectual property of our senior developers and designers, we enforce a strict Fair Use limit during the guarantee window:

• Asset Download Threshold: Downloading more than 10 completed design files (Figma exports, high-resolution source packages, layouts) or cloning/deploying major codebase repositories during the initial 15 days will void eligibility for a refund.
• Workspace Asset Access: Upon processing a refund, all licenses and intellectual property titles for deliverables completed during those 15 days immediately revert to Designcoffers. You are legally prohibited from using, deploying, or displaying these deliverables.

The following elements are excluded from the refund guarantee:

• Subscription Renewals: Auto-renewals are non-refundable. You must submit a cancellation or pausing request in your dashboard prior to the renewal date to avoid charges.
• Enterprise & Custom Contracts: Enterprise agreements or custom project contracts with distinct milestones have separate, negotiated refund schedules and are not governed by this 15-day policy.
• Add-Ons & Hosting Fees: Third-party domain names, hosting server costs, WebRTC TURN relay bandwidth fees, and custom API usage fees are non-refundable.

To request a refund, follow these instructions:

1. Email billing@designcoffers.com from the email address on your account.
2. Use the subject line: "Guarantee Refund Request - [Your Workspace Name]".
3. Attach a PDF of your Stripe transaction receipt or your initial subscription invoice.
4. Complete the satisfaction questionnaire sent by our support desk.

Requests sent via chat messages, Slack, developer tickets, or phone calls will not be processed. You must email from your registered address to ensure account security.

Our financial desks review requests within 24 hours of receipt. Once we approve a refund, the timeline depends on the card networks and banking institutions:

• Designcoffers SLA: Verification and approval processed in 1 business day.
• Stripe / Card Gateway processing: Credit card refunds usually take 5–10 business days to appear on your bank statement. Designcoffers does not control these processing timelines.
• Currency Variations: Refunds are processed in the currency charged. We are not liable for slight differences resulting from foreign currency exchange fluctuations.

Before submitting a cancellation or refund request, consider our flexible pausing options:

• The Pause Alternative: If you do not have active tasks this month, you can pause your plan. We compute your unused billing days (e.g., if you pause on day 10, we save 20 days of credits) and preserve them until you reactivate. This ensures you pay only for active project months.
• Cancellation: Canceling stops renewals, but your workspace remains active until the end of the billing cycle. After the cycle ends, your profile is suspended and files are deleted after 30 days.